Delivery & dispatch.

The delivery services available to you, their cost and their estimated arrival are shown at checkout as soon as you enter your address — they depend on where the parcel is going. The price you see there is the price you pay; nothing is added afterwards.

Unless we have agreed a different date with you, your order will be delivered within 30 days of the contract being formed, as required by law. In practice almost everything leaves us well before that, and you will have a tracking link by email as soon as it does.

• Orders are prepared in the order they arrive, on working days — Monday to Friday, excluding public holidays.
• You receive an order confirmation straight away, and a separate dispatch email with tracking when the parcel leaves us.
• If part of an order is held up, we normally send what is ready and follow with the rest at no extra cost.
• We cannot change the delivery address once a parcel has been handed to the carrier, so please check it before paying.

We deliver to every address our carriers reach at checkout. If your country does not appear, we do not currently ship there — write to our contact page and we will tell you whether that is likely to change.

For deliveries outside the United Kingdom, any import duty, customs charge or local tax is set by the destination country, is payable by the recipient, and is not included in the price you pay us.

• Late: check the tracking link first, then contact us — most delays resolve within a day or two and we will chase the carrier for you.
• Lost: once a parcel is clearly missing we will replace it or refund you in full. You never have to claim against the carrier yourself.
• Damaged in transit: send us a photograph of the parcel and the garment within a reasonable time of delivery and we will replace or refund it, including postage.

Risk passes to you when the order is delivered to the address you gave us, including when you ask for it to be left in a safe place or with a neighbour.

You may cancel within 14 days of delivery and return your order; faulty or incorrect items are collected or returned at our cost. The full procedure, timings and conditions are in our Returns & Refunds policy.